Total Vacancy: 1 Male
Purpose of Role
To provide service excellence as the main point of contact for guests, in accordance with performance and quality standards established by the Hotel.
a - No formal education qualifications required
b - Good standard of written and verbal English (essential)
c - Additional languages such as Korean or Chinese would be an advantage (desirable)
a - A previous experience of working in guest service would be an asset.
b - Some experience in a similar position in a hotel.
a - Health & Safety Policy and to identify and report hazards
b - Hotel’s fire and terror threat emergency procedures
c - Additional languages such as Korean or Chinese would be an advantage
a - Customer focus
b - Teamwork
c - Flexibility
d - Communication skills
e - Energy
f - Empire values
Core job Functions
1. To deliver service exceeding guest expectations through
a - Initiating greetings and fond farewells to all guests in the lobby / porte cochere
b - Handling all enquiries accurately, efficiently, courteously and patiently
c - Escort guests to their room, with consideration, empathy and anticipation of their requirements
d - Recognising returning guests and acknowledging them by name and their preferences
e - Initiating verbal communication to support understanding
f - Engaging with and making guests feel welcome as individuals
g - Knowing about the Hotel services and politely assisting with general guest enquiries
h - Being conversant with and applying hotel procedures for terror alerts, fire and security
i - Supporting the safety and care of other according to the Health and Safety policy
2. To efficiently process and manage guest luggage,
a - Stepping forward to meet cars/ transport on arrival
b - Taking luggage from guests or removing from transport quickly
c - Noting guest name and marking luggage accordingly
d - Taking guest to Front Desk and introducing them to the Guest Service Agent
e - Assisting GSA in taking guest to their room with the luggage
f - Providing safe storage for guest luggage until departure if required
3. Comply with the department’s cost management efficiencies by
a - Using cleaning materials, etc. according to manufacturer’s guidelines to minimise waste
b - Ensuring equipment is both used and stored correctly to extend its life
c - Handling all equipment carefully to prevent damage and breakages
d - Reporting any faulty equipment immediately to minimise further damage/ repairs
4. Behave according to the Hotel values
Collaboration – work effectively, reliably and inclusively with everyone to achieve the vision
a - Build and maintain beneficial productive work relationships
b - Work positively together and hold yourself and other accountable
c - Proactively support and set other up for success
Excellence – demonstrate determination, resourcefulness and purpose to deliver the best results.
a - Focus and strive for perfection in style, manner, taste and presentation
b - Confront reality and ‘fix’ with discipline and urgency
c - Think proactively, establish clear priorities and be organised
Trust – inspire confidence by always being caring, fair, honest, and transparent with all
a - Do the right thing and deliver on promises
b - Talk straight, handle differences with other directly, as they occur, always seeking a solution
c - Show loyalty by giving credit and speaking positively about others in their absence
The job functions outlined above are a general guideline to the work required in this role and are not limited to the above.
It is to be understood that the specific duties may be changed as required to meet the purpose of the role and the prevailing business and organizational needs.
Initiative and flexibility in adjusting to these is essential in meeting the requirements of the role.
Responsibility of Role
1. Adhere to the Hotel’s Policies and Procedures.
2. Provide excellent guest service
3. Safety of guest luggage
4. Assist in rooming guests on arrival
5. Valet Parking if required
Education Required: GCE ´´O´´ Level
Age: 25 - 40 years old
Driving License Class: 3
Basic Salary: B$ 600 / Month
Employment Type: Full Time
Benefit: Duty Meal, Uniform & etc
Closing date: 08/08/2019
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