Club Manager

$ 3,500 / month
Logo of The Empire Hotel & Country Club
Category:
Brunei Jobs
Job Offer:
Administrative / Office Jobs
Salary:
$ 3,500 / month
Region:
Brunei Muara
City:
Bandar Seri Begawan
Local area:
The Empire Hotel & Country Club Jerudong
Job Details:

Position: Club Manager
Total Vacancy: 1 Male/Female

Job Description:

Purpose of Role:

• Provide effective leadership to build capability and drive performance of the fitness, golf, spa and leisure operations for the Hotel Country Club.
• To ensure short, medium and long term business success.

Core Job Functions:

1. To provide effective leadership of fitness, golf, spa, membership, leisure, and service operations by
• Managing and coaching all reports to ensure guest service levels and controls are maximized
• Implementing service standards, both delivery and guest engagement, to achieve LQA +90%
• Delivering high levels of guest engagement, including warm welcome and fond farewell to LQA +4
• Being instrumental in attracting and retaining business to increase revenue and improve profitability
• Delivering innovative fitness, recreational and spa treatments safely and to meet guest expectations
• Defining, communicating and enforcing swimming pool rules consistently through Pool Safety Officers
• Ensuring the efficient and safe operation of the Children’s Club
• Organising group and team sports activities as required for guests and events
• Responding to all membership concerns/questions in a courteous and timely manner
• Supervising the implementation of cleanliness, maintenance and security standards
• Maintaining a constructive relationship with existing members and attracting new members
• Liaising effectively with The Empire support departments to achieve required standards and controls
• Arranging a ‘duty manager’ leadership supervision of all activities for the 18/7 opening hours
• Liaising with government authorities to ensure compliance with regulations and licensing requirements
• Support the development of improvement projects and refurbishment

2. Oversee all aspects of administration and revenue controls including
• Controlling paid access for the services and facilities
• Maintaining accurate membership records and prompt payment of dues and fees
• Applying the revenue control systems consistently, as per the Revenue Control Matrix
• Verifying, checking and cross referencing records daily
• Organising a locker service for guest clothing and a secure safe deposit service for guest valuables
• Enforcing the Club’s policies, rules and regulations in an assertive but appropriate manner
• Facilitating the efficient operation of all IT applications and systems
• Communicating and facilitating operational improvements identified through guest feedback
• Coordinating the production of smart collateral with S&M for members and their guests
• Preparing presentations, reports and analysis in Excel and PPT as needed

3. Responsibility for ensuring the adherence to the Health and Safety and Fire Safety Policy by
• Maintaining compliance with Hotel policies
• Conducting regular inspections and corrective coaching to maintain standards consistently
• Paying particular attention to the supervision of the swimming pools and gymnasiums
• Facilitating and organising refresher training of all employees to build safety competency
• Managing all parties and the external contractor to deliver preventative pest control
• Taking prompt corrective action to ensure hazardous situations are resolved quickly and do not recur
• Raising awareness of best practices and hygiene standards constantly
• Reporting all emergencies, dangerous occurrences and accidents to the DG&L and DOO immediately

4. Ensure effective cost management controls are in place to maximise the departmental profit, in
• Minimising wastage through efficient processing at each stage
• Challenging Country Club teams where consumption of consumables and amenities is excessive
• Establishing controls of expenses and purchasing of all supplies and uniforms, within budget

5. Initiate and facilitate effective communication across all aspects of the division and hotel through
• Listening and ensuring a two-way flow of information with employees and peers
• Initiating communication to support understanding and progress, both written and verbal
• Enabling collaboration and clear understanding with other departments
• Being positive about others in their absence and stopping all forms of gossip, especially malicious
• Facilitating professional, service orientated, concise and timely guest communication
• Driving improved understanding from guest feedback
• Ensuring essential communication is put in writing
• Emails and letters are replied to within 4 hours

6. To lead according to the Hotel values and enable others to succeed through
• Being a role model for positive behaviour that builds confidence and does not undermine others
• Maintaining a positive and dynamic ‘can do’ work ethic in collaboration with all others
• Instigating improvements through observation, listening and a determination to resolve
• Resolving conflicts between co-workers with kindness and understanding
• Obtaining data and analysing this to make informed decisions with smart trust and sound judgment
• Participating in meetings and internal or external training courses
• Constantly working to achieve the Hotel controls and business goals
• Being conversant with and fully applying Hotel policies for health & safety, bomb, fire and security
• Supporting the Director of Golf & Leisure in managing the business activities

7. Be effective in managing labour resources through
• Planning and organising the deployment of the labour resources cost efficiently
• Delegating departmental tasks fairly and on a rotational basis
• Ensuring fair and accurate scheduling is taking place in all areas to provide adequate manning
• Staffing planning to allocate 1/12 of vacation monthly and OIL/PILs within 30/ 60 days for all
• Allocating staggered meal breaks, to provide a consistent service
• Administering employee records and accurate attendance/ payroll details on time

8. Develop and performance manage direct reports to improve capability by
• Establishing a development/ training plan for 12 and 60 months
• Inspecting and holding all levels of employee accountable for delivering standards
• Challenging and resolving unreasonable behaviour and poor work habits
• Recording behaviour and performance observations, both positive and negative
• Conducting fair and motivating appraisals which facilitate improvement/ development

9. Be a positive leadership role model to others and behave according to the Hotel values

Collaboration

• Work effectively, reliably and inclusively with everyone to achieve the vision
• Build and maintain beneficial productive work relationships
• Work positively together and hold yourself and others accountable
• Proactively support and set others up for success

Excellence

• Demonstrate determination, resourcefulness and purpose to deliver the best results.
• Focus and strive for perfection in style, manner, taste and presentation
• Confront reality and ‘fix’ with discipline and urgency
• Think proactively, establish clear priorities and be organised

Trust:

• Inspire confidence by always being caring, fair, honest and transparent with all
• Do the right thing and deliver on promises
• Talk straight, handle differences with others directly, as they occur, always seeking a solution
• Show loyalty by giving credit and speaking positively about others in their absence

The job functions outlined above are a general guideline to the work required in this role and are not limited to the above.
It is to be understood that the specific duties may be changed as required to meet the purpose of the role and the prevailing business and organizational needs.
Initiative and flexibility in adjusting to these is essential in meeting the requirements of the role.

Responsibility of Role:

1. Efficiency of delivery of all services
2. Driving continuous improvement in all aspects
3. Revenue of $2m, payroll control of $1. 2m, expense control of $250k
4. Development of the business to be profitable
5. Effective communication and collaboration with all
6. Meeting best practice and implementing industry initiatives

Person Specification:

Experience

• Ten years in luxury hospitality or private country clubs
• Strong experience in a senior management role

Functional Knowledge

• Fundamental knowledge of the golf and leisure industry
• In depth knowledge of hotel and club operation in all aspects
• Proven experience in building and developing guest service strategy
• Thorough understanding of financial, HR and Sales & Marketing practices
• Education and awareness of leadership effectiveness and accountability
• Good knowledge of IT systems and their application Physical requirements
• Physically capable, including standing and walking for long periods of time
• Working on a shift basis seven days per week, from early morning to late evening, plus Public Holidays

Leadership Competencies

• Action orientated
• Communication
• Customer focus and conflict resolution
• Decision making
• Integrity
• Leadership
• Living the values

Business management

• Profitable business
• Quality/Improvement

Education Required: First Degree or equivalent
Age: 30 - 50 years old
Driving License Class: 3
Basic Salary: B$ 3, 500 / Month
Employment Type: Full Time
Benefit: Duty Meal, Uniform & etc

Closing date: 30/01/2019


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