Customer Service Agent

Job Details:

Position: Customer Service Agent
Total Vacancy: 2 Male/Female

RESPONSIBILITIES:

1) Prepare product or service reports
2) Open and maintain customer accounts
3) Resolve product or service problems by clarifying customer´s complaints
4) Provide accurate, valid and complete information to customers
5) Take payment information and other pertinent information such as addresses or phone numbers
6) Manage large amounts of incoming calls both internal customers

REQUIREMENTS:

1) Experience with call centre and customer service industry is an advantage
2) Good communication skills - professional at all times, assertive where needs to be and able to communicate effectively
3) Fluent in speaking and written English and Malay. Chinese is an added advantage
4) Computer literate in MS Word and Excel

Education Required: GCE ´´O´´ Level
Age: 23 - 30 years old
Driving License Class: 3
Basic Salary: B$ 15 / Day
Employment Type: Full Time

Closing date: 26/01/2020

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