Position: Customer Service Associate
Total Vacancy: 8 Male/Female
Customer Service Associate
Alternatively known as… Front Desk Champion or Brand Ninja or Smile Heroes
You can be THE ONE if. . .
You are logical yet creative. You are determined, orderly and adaptable. Whilst you like things to fit neatly into a box, you prefer to look outside the box in the first place to find the answers. You often see the glass as half full. Your sense of purpose and pride come from doing things right and you are patient as you believe the journey is almost as important (if not, more important) than the outcomes.
You enjoy fitness and fitness is a way of life. You believe a healthy mind, body and soul is the key to a healthy life. Fitness is not just about going to the gym; in fact, it is about being disciplined and having a purpose.
Making an impact is part of your philosophy. Pro-activity is key and you thrive on challenge. Where others see road-blocks and confusions, you see opportunities instead. Your creativity and drive will promote change, but you will do so with a winsome personality. Your various nicknames include “bookworm”, “Nerd”. That is OK, because you hunger for learning and you believe knowledge is key for success. You constantly strive to improve and enhance – Should the fridge stop working, you will be the first one to troubleshoot in order to get it up and running again.
In a NUTSHELL….
You will help us excel on a daily basis to keep the operations running smoothly and create a community of like-minded fitness enthusiasts. At Jab Gym, we believe we are at the intersection of Fitness, Lifestyle and Culture. Jab Gym is heavily influenced by functional aesthetically pleasing design. Comfort and luxury are paramount and these standards are reflected in your service to our community. You view your customers as an extension of your community and embrace your daily interactions with them as you seek to inspire and share your passion with your clients.
You will develop and manage relationships for both old and new customers to ensure there is a continuous engagement of their hearts and minds. You will become a master storyteller who is adept at hosting, and tell compelling stories about Jab Gym’s fitness lifestyle, products and offerings. Your goal would be to spread the word to develop Jab Gym to become the first luxury boutique gym across Asia.
Your responsibilities include but are not limited to:
Provide customer service and engagement to current and prospective clients to the highest standard
Maintain professional yet friendly personality at all times
Greet and scan Member’s IDs upon entrance and sign in guests
Maintain knowledge of Jab Gym’s membership plans, classes, trainers and merchandise to be able to answer queries to the highest level of accuracy and consistency
Respond to any queries in person and on the phone politely and precisely
Manage sale of merchandise
Proactively be on the floor to engage and sell to customers
Handle payments for merchandise and membership
Maintain clean and tidy front desk area
You will fall in LOVE with working for Jab Gym because…
Jab gym are founded by a group of innovators, dreamers and game changers! We are passionate about making an impact and challenging the status quo of the fitness industry in Asia. We irrevocably believe fitness in health should be partnered with a good book, freshly brewed coffee, sensible design and an active lifestyle.
Located in the heart of Bandar Seri Begawan, Jab Gym’s open floor plans designed by an award winning international architectural firm boasts 360 degrees of panoramic view of the city, all within walking distance to some of the best cafes Brunei has to offer. We believe this will be the “second home” away from home for both our clients and colleagues alike.
Our teammates are warmly invited to use the gym facilities as part of their fitness routine. Healthy snacks are stocked in various locations to ensure our team receive proper sustenance to allow them to power throughout the day.
Very so often, our team will be gifted staff discounts on merchandise and personal training classes with our top trainers. Time to get flex those muscles and be our in-house models!
Special events and milestones are celebrated and lauded as a team. We are only as strong and cohesive as our team are. Our team is the heart of Jab gym’s success and our community comes from within to radiate out to our customers.
If we are going to make an impact, we know that working hard needs to be balanced with knowing when to let your hair down. This may take form in Squat challenges or Burpees or Lunges…. Or whatever exercises that tickle your fancy!
At Jab Gym, we believe in setting people up for success. If you bring your smarts and passion, we will offer you a world class team to learn from, training tools for you to do your thing and career advancements to ensure you flourish.
How to apply…
Please send an email and answer the following questions:
What brands do you think Jab Gym should partner with? Why do you find these brands exciting and inspiring?
How do you like to measure and track your progress and impact?
What was the most significant change impact that you feel you have created in your life?
Age: 18 - 40 years old
Basic Salary: B$ 600 / Month
Employment Type: Part Time/Full Time
Closing date: 15/11/2019
New! View our jobs on FACEBOOK !