Customer Service Representative

$ 500 / month
Logo of Carpro Empire Sdn Bhd
Category:
Brunei Jobs
Job Offer:
Customer Service Jobs
Salary:
$ 500 / month
Region:
Brunei Muara
City:
Bandar Seri Begawan
Local area:
Unit 9, Ground Floor Blk. D Spg. 508, Jerudong Complex, Jalan Jerudong
Job Details:

Position: Customer Service Representative
Total Vacancy: 1 Male/Female

Job Description:

• Interacting with customer in person, over phone calls or through digital messengers (Whats app/Facebook messenger/Instagram DM/email) in a friendly, orderly and proper manner
• Maintain high level of professionalism and present the company in the best light possible
• Answers incoming customer calls regarding billing issues, service/product problems, service/product questions and general client concerns
• Maintain high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call; whichever benefits the company the most
• Work with the management team to stay updated on product/service knowledge and be informed of any changes in company policies
• Problem solving and turning frustrated clients into repeat customers
• Ability to remain professional and courteous with customers at all times
• Must be available to work on occasional nights, holidays and weekends or as needed by the company
• Excellent verbal and written communication skills
• Maintain customer accounts and profiles
• Work closely with the operations team in collecting data of customers´ car condition as well as next available or suggested service

Education Required: Higher National Certificate (HNC) or equivalent
Age: 20 - 35 years old
Basic Salary: B$ 500 / Month
Employment Type: Full Time
Benefit: Tap & Scp, Annual Bonus, Commission

Closing date: 24/07/2019


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