Executive - Application Support

$ 800 / month
Logo of Comquest Sdn Bhd
Brunei Jobs
Job Offer:
Computing / IT Jobs
$ 800 / month
Brunei Muara
Bandar Seri Begawan
Local area:
Unit- 28, Block A, Haji Munchit & Hajah Dayang Rapiah Complex, LOT 31473, Kampong Jaya Setia Berakas
Job Details:

Position: Executive – Application Support
Total Vacancy: 1 Male/Female

Job Description:

• Support users on resolving all issues related to software applications
• Work with product team to raise product bug fixes or enhancement requests
• Initial level of debugging and resolution
• Understanding of software implementation lifecycle
• Translate business requirements into technical solutions
• Managing both internal and external communications for scheduled maintenance & outages
• Follow up on open requests and ensure timely resolution within defined SLA
• Inform users on appropriate action on Software Applications
• Document customer requests & Monitor open tickets and take appropriate action
• Identify and escalate problems to appropriate resources in a timely manner
• Ensure workflows, processes, tooling and applications are of the highest quality standard
• Coordinate with Infrastructure teams on events of patching & up gradation of servers

Education Required: First Degree or equivalent
Age: 21 - 25 years old
Basic Salary: B$ 800 / Month
Employment Type: Full Time

Closing date: 08/02/2020

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