Helpdesk Operator

$ 800 / month
Logo of ATH Niagabena Sdn Bhd
Category:
Brunei Jobs
Job Offer:
Administrative / Office Jobs
Salary:
$ 800 / month
Region:
Brunei Muara
City:
Bandar Seri Begawan
Local area:
Lot 296/82, Jln Dato Hj Ahmad, Kg Burong Pingai Berakas
Job Details:

Position: Helpdesk Operator
Total Vacancy: 1 Female

Job Description:

• respond to requests for technical assistance in person, via phone, chat or email
• diagnose and resolve technical hardware and software issues
• research questions using available information resources advise user on appropriate action
• follow standard help desk procedures
• log all help desk interactions
• administer help desk software
• follow up with customers and users to ensure complete resolution of issues
• redirect problems to correct resource
• identify and escalate situations requiring urgent attention
• track and route problems and requests and document resolutions
• prepare activity reports
• inform management of recurring problems
• stay current with system information, changes and updates
• help update training manuals for new and revised software and hardware

Education Required: Ordinary National Diploma
Age: 25 - 40 years old
Driving License Class: 3
Basic Salary: B$ 800 / Month
Employment Type: Full Time

Closing date: 03/03/2019


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