IT Administrator

Job Details:

Position: IT Administrator
Total Vacancy: 1 Male/Female

Job Description:

Job purpose:

• IT Administrator is responsible for effective provisioning, installation/configuration, operation and maintenance of systems hardware and software and related infrastructure, including end-user systems.
• The role holder assists end-users in troubleshooting and solving common hardware and software problems.
• Maintain email and telephone communications for office and teaching staff.
• Maintain data access and enter data into CfBT’s data capturing systems

Job objectives:

1. Investigate and resolve problems in the day-to-day use of CfBT computers, printers and other IT related equipment
2. Maintenance of IT Helpdesk
3. Assist and support in the installation and configuration of hardware and software
4. Ensure timely and cost-effective replenishment of IT consumables such as printer toners
5. Practice IT asset management which includes Inventory system and check in/check out processes
6. Deploy and maintain workstations, servers, printers, scanners, firewalls, encryption systems and additionally IT systems
7. Provide support for Infrastructure related emergencies and IT related maintenance
8. Manage and configure systems such as Paragon, PLC and TET Blog
9. Other IT duties as assigned

Scope:

• The role holder is expected to work closely with IT team members as well as other colleagues from the other departments

Person specification:

Knowledge

Essential:

• Microsoft Certification (equivalent)
• Advanced knowledge of desktop Operating Systems
• An understanding of Office 365
• Genuine passion and interest in learning
• Broad understanding of hardware and software

Desirable:

• Degree in Computer Science or equivalent
• Software development processes
• Knowledge of different programming languages (Java, C, C++, . Net, Visual Basic)
• Knowledge of Databases (SQL Server, MySQL)
• An understanding of IT used in education and educational contexts

Experience

Essential:

• At least two years relevant experience in IT related work § Working in a customer service environment
• Frontline customer service experience
• Ability to explain complex issues in simple terms

Desirable:

• Experience in Web Programmin
• Printer maintenance skills
• Experience in developing software
• Supplier management experience (third party suppliers – Telecoms, outsourced services etc)

Skills:

• Ability to deliver excellent customer service to both internal and external stakeholders
• Programming skills (Visual Studio or equivalent, MS Excel, Power Apps, Power BI)
• Ability to work successfully as part of a team
• Excellent interpersonal skills
• Excellent interpersonal skills
• Excellent customer service and telephone skills
• Excellent customer service and telephone skills

Desirable:

• Ability to work independently on trouble shooting and maintenance of computers, printers and networking system
• Excellent customer service skills
• Quick learner
• Ability to think creatively and problem-solving skills

Education Required: First Degree or equivalent
Age: 22 - 30 years old
Driving License Class: 3
Basic Salary: B$ 1, 100 / Month
Employment Type: Full Time

Closing date: 22/12/2019

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