Operation Manager

$ 1,500 / month
Brunei Jobs
Job Offer:
Administrative / Office Jobs
$ 1,500 / month
Brunei Muara
Bandar Seri Begawan
Local area:
Office @ The Crowne Princess Complex, KM 2. 5, Jalan Tutong (Above MyTown & Charcoal Restaurant Batu Satu)
Job Details:

Position: Operation Manager
Total Vacancy: 1 Male/Female


• Minimum of Bachelor degree in hospitality management or equivalent.
• Minimum 5 years’ experience in F & B Operations, hospitality management with at least 3 years as manager.
• Experience in high standard hotel F & B department would be an advantage.
• Analytical with good grasp of figures, problem solving, attention to detail, ability to plan, organize and delegate.
• Local or Foreigner can apply
• Ability to build teams that are productive and have high morale.


1. Sales and Customers Service.

- Motivates team members to achieve sales targets & cost efficiency.
- Monitor closely and report on market conditions and competition.
- Provides data and analysis of monthly / quarterly / annual sales performance. - Monitors customer feedback and provide input for improving services and products.
- Ensures total customer satisfaction, implementing checks.
- Communicates with Management regarding customer feedback and take the necessary corrective actions.
- Maintains vice versa communication with the Management regarding problems arising, operations issues and other information.

2. Entity Operations

- Set standard operating procedures and implement.
- Roll out approved sales plans.
- Co-ordinate the entities needs to Warehouse, Production, Marketing, Finance, Purchasing and Human Resource.
- Supervises and follow –up on all maintenance and outstanding issues with contractors are followed up according to schedules.
- Ensures that labour, sales and food & beverage cost targets are met and maintained.
- Verifies all invoices, claims, and all expense claims.
- Approves all leave applications from team.
- Ensures all information is properly communicated to all staff.
- Presents a positive position and attitude to provide leadership to staff to attain results desired.
- Manage staff schedule, provide coverage for efficient service and to maximize productivity.
- Continue to improve the service procedure and update the Management.
- Controls labour cost by proper sales forecasting and scheduling to minimize manpower wastage
- Completes and directs scheduled inventories; conduct monthly or weekly departmental meetings and attend designated meetings.

3. Employee Development

- Maintains an effective orientation and training programme with the Training Department for new employees and constantly re-train old employees to maintain the specified standard of service.
- Liaises and coordinates with Management for back up service plan.
- Builds an efficient team and continue improvement by taking an active interest in the welfare, development and motivation of employees.
- Maintains positive company morale at all times.
- Recommends promotions, transfers and /or confirmation of operations employees.

4. Product Knowledge

- Maintains the highest quality of product standards.
- Ensures that employee avoids wastage of beverages, food and paper items.
- Maximizes sales and revenues by training employees to up sell.

5. Store Presentation

- Conducts spot check on all ‘mis en place’ daily.
- Ensures cleanliness at all time.
- Ensures that all furniture, lightings, equipment are accounted for; properly handled, regularly serviced and maintained to reduce excessive ware and tear.
- Ensures all employees are in proper uniform and maintain a high standard of hygiene and cleanliness in the working area at all times

6. Maintenance

- Supervises and ensure that all maintenance issues are promptly attended to and equipment are in good working order for outlets.
- Ensures preventive maintenance is scheduled for all the equipment in the outlet to minimize breakdown and wear and tear.
- Keeps track on all the maintenance usage in line with the budget set.
- Approves all leave applications for Maintenance Supervisor.
- Schedule and supervises maintenance crew movements to ensure all travel and expenses claims are controllable.


The Crowne Princess Complex, KM 2. 5, Jalan Tutong, Bandar Seri Begawan, Brunei Darussalam.
(Above MyTown & Charcoal Restaurant Batu Satu)

Education Required: First Degree or equivalent
Age: 23 - 55 years old
Driving License Class: 3
Basic Salary: B$ 1, 500 / Month
Employment Type: Full Time

Closing date: 04/01/2020

New!   View our jobs on FACEBOOK !

Shop Safely
- Always meet seller in person.
- Check the item before you buy.
- Pay only after collecting the item. Learn more
©2022 Bruneida.com - The Online Marketplace of Brunei