Spa Therapist

$ 900 / month
Logo of The Empire Hotel & Country Club
Category:
Brunei Jobs
Job Offer:
Customer Service Jobs
Salary:
$ 900 / month
Region:
Brunei Muara
City:
Bandar Seri Begawan
Local area:
The Empire Hotel & Country Club Jerudong
Job Details:

Position: Spa Therapist
Total Vacancy: 1 Female

Job Description:

Purpose of Role:

To provide a positive sense of well-being to all guests through the provision of safe spa treatment services which exceed guest expectations.

Core Job Functions

1. To deliver service exceeding guest expectations by

a - Obtains the basic medical history for a client, assesses any problems or conditions and suggests appropriate therapy based on current health of client
b - Delivering appropriate spa therapy sessions
c - Handling all enquiries accurately, efficiently, courteously and patiently
d - Maintain client information in a confidential manner
e - Recognising returning guests and acknowledging them by name and their preferences
f - Monitor physical well-being of guests throughout the spa treatment
g - Maintaining a clean and safe treatment room
h - Providing wellbeing advice when requested
i - Knowing about the Hotel services and politely assisting with all general guest enquiries

2. Responsible for following the health and safety and fire policies to protect all stakeholders, by

a - Following hotel policies and procedures
b - Ensuring all equipment is kept clean and hygienic at all times
c - Following CoSHH guidelines for use of cleaning materials
d - Checking safe temperatures are maintained in the treatment room
e - Ensuring compliance with personal hygiene rules and reporting infections and health hazards
f - Taking prompt corrective action to ensure hazardous situations are resolved quickly and do not recur

3. Comply with the department’s cost management efficiencies by

a - Using spa treatment oils, etc according to manufacturer’s guidelines to minimise waste
b - Ensuring equipment is both used and stored correctly to extend its life
c - Handling all equipment carefully to prevent damage and breakages
d - Reporting any faulty equipment immediately to minimise further damage/ repairs
4. Behave according to the Hotel values

Collaboration - work effectively, reliably and inclusively with everyone to achieve the vision
a - Build and maintain beneficial productive work relationships
b - Work positively together and hold yourself and others accountable
c - Proactively support and set others up for success

Excellence- demonstrate determination, resourcefulness and purpose to deliver the best results.
a - Focus and strive for perfection in style, manner, taste and presentation
b - Confront reality and ‘fix’ with discipline and urgency
c - Think proactively, establish clear priorities and be organised

Trust- inspire confidence by always being caring, fair, honest and transparent with all

a - Do the right thing and deliver on promises
b - Talk straight, handle differences with others directly, as they occur, always seeking a solution
c - Show loyalty by giving credit and speaking positively about others in their absence
• The job functions outlined above are a general guideline to the work required in this role and are not limited to the above.
• It is to be understood that the specific duties may be changed as required to meet the purpose of the role and the prevailing business and organizational needs.
• Initiative and flexibility in adjusting to these is essential in meeting the requirements of the role.

Responsibility of Role:-

1. Provide excellent guest service
2. Adhere to the Hotel’s Policies and Procedures.
3. Maintain up to date knowledge regarding spa health issues
4. Provide a clean and safe environment
5. Effectively communicating and collaborating with all

Person Specification:

Education

a - No formal academic education qualifications required
b - Good standard of written and verbal English (essential)
c - A recognised qualification in Spa Therapy treatments or similar d - Additional languages such as Korean or Chinese would be an advantage (desirable)

Experience

a - Previous experience of working in a Spa in a luxury environment
b - Previous experience of working in guest service would be an asset.

Physical requirements

- Physically capable of carrying out the duties of the post b
- Flexible rostering to meet guest requirements 7 days per week, 365 days per year

Functional Knowledge

a - Health & Safety Policy and to identify and report hazards
b - Hotel’s fire and terror threat emergency procedures
c - A variety of massage techniques
d - Understanding of contraindications to massage therapies
e - Additional languages such as Korean or Chinese would be an advantage

Performance Competencies

a - Customer Focus
b - Teamwork
c - Flexibility
d - Communication Skills
e - Energy
f - Empire Values

Education Required: GCE ´´O´´ Level
Age: 30 - 55 years old
Driving License Class: 3
Basic Salary: B$ 900 / Month
Employment Type: Full Time
Benefit: Duty Meal, Medical Insurance, etc

Closing date: 14/06/2019


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