Spa Therapist (Azfasha Enterprise) - Kuala Belait

We are looking to employ a dedicated and experienced female spa therapist to perform massages, beauty treatments, and wellness therapies, depending on guests´ needs and preferences. The spa therapist´s responsibilities include greeting and welcoming spa guests, informing guests of spa packages, promotions, and rates, and customizing treatments and therapies to suit guests’ needs. You should also be able to recommend additional spa services and up-sell spa products.

To be successful as a spa therapist, you should keep abreast of the latest industry techniques with respect to massages and therapies to provide exceptional customer service. Ultimately, an outstanding spa therapist should be able to demonstrate respectfulness, patience, and tact to help guests feel more comfortable and at ease.

Spa Therapist responsibilities :
Delivering various spa services like body treatments, massages, facials, waxing and manicure/pedicure in a safe and comfortable manner.
Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use.
Ensuring that the spa is adequately stocked with spa supplies and reporting shortages to the supervisor.
Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.
Enquiring about guests´ medical conditions and allergies before providing spa services.
Resolving guest complaints and reporting any accidents to the supervisor.
Cooperating with fellow staff and reporting administration about any arising issues.
Applying best practices and be up-to-date with market trends.
Keeping a clean and stocked room.
Acknowledging relevant customer queries, needs, and expectations.
Maintaining documentation and maintenance of clients’ files.
Suggesting and promoting retail products and additional services.

Experience required for the job role of Spa Therapist :
Higher National Diploma or minimum 5 years working experience as spa therapist.
Licensed in massage theraphy and cosmetology.
Proven work experience as a Spa therapist is required.
Hands-on experience in massage techniques, manicures, pedicures, waxing and face/body therapies.
Experience in sales would be considered an asset.
Excellent communication and customer service skills.
A positive attitude.
Patience and respect.