Swimming Pool Officer

$ 700 / month
Logo of The Empire Hotel & Country Club
Brunei Jobs
Job Offer:
Other Jobs
$ 700 / month
Brunei Muara
Bandar Seri Begawan
Local area:
The Empire Hotel & Country Club Jerudong
Job Details:

Position: Swimming Pool Officer
Total Vacancy: 1 Male

Job Description:

Key Responsibilities:

Purpose of Role:
To monitor guest swimming pool and marine activities and interact with guests, as necessary, to advise on safe practices and apply the Hotel safety policies consistently and with all guests.

Core Job Functions:
1. To interact with guests in a professional and courteous manner and ensure that the safety policies are applied consistently by
• Greeting and assisting visitors and resident guests at the beaches and pools
• Engaging and making guests feel welcome as individuals
• Communicating and enforcing the pool rules
• Diligently patrolling and observing activities of those in the water
• Intervening when swimming is unsafe
• Preventing running, jumping or diving in any pools
• Stopping guests from swimming out of the opening hours for the respective pool
• Ensuring that all children are accompanied and supervised by an adult at all times
• Removing unaccompanied and unsafe children from the water
• Knowing about the Hotel services and politely assisting with all general guest enquiries
• Enforcing rule that no glass or china is taken into these areas
• Delivering of first aid and CPR if required
• Calling for an ambulance if needed
• Supporting the safety and care of others
• Escalating and reporting any concerns promptly to the senior management
• Escorting nonresident’s from the pool area and stopping inappropriate behaviour and photography

2. To operate the watercrafts for marine sports safely through
• Monitoring weather conditions and operating these in calm waters
• Ensuring all participating guests sign a disclaimer
• Refueling and launching these with care
• Assisting guests on and off the boats
• Briefing and coaching guests on safety
• Towing guests carefully so as to avoid injury

Responsibility of Role :
1. Safety of guests and employees in all beach, Children’s Club, marine and swimming activities
2. Communication of safety and product knowledge to guests
3. Provide rescue and first aid support when required
4. Delivering guest service

Person Specification:

• No formal qualifications are needed for this role
• Fluent written and verbal English is essential
• Additional languages such as Korean or Chinese would be an advantage

• Some experience in a similar position in a hotel or club is an advantage

Physical requirements
• Strong swimmer
• Physically fit
• Good eyesight
• Physically capable of carrying heavy items, constant walking and standing for periods of time out doors
• Shifts between 7 am and 12 midnight, over seven days per week, 365 days of the year

Functional Knowledge
• Qualified boat operator, first aider and life saver
• Consistently polite and courteous approach to all guests and visitors
• Considerate and respectful manner with to all colleagues
• Hotel Health & Safety Policy and to identify and report hazards
• Fluent in English
• Additional languages such as Korean or Chinese would be an advantage

Generic Technical Competencies:

1. Financial Management
Assist in increasing revenue through
• Upselling wherever possible
• Reporting opportunities to increase sales

Following and complying with operational controls for
• Paid access/ provision of services and facilities
• Issue and use of all keys, guest and master/ sub
• Taking care of and being responsible for keeping guest belongings secure
• Collaborating with support departments to achieve required standards and controls

Complying with the Revenue Control Matrix
• Charging revenue accurately
• Working accurately with attention to detail
• Ensuring all guests provide a secure method of payment in advance
• Ensuring long-stay guests settle invoices weekly• Handling payments accurately and honestly

Supporting effective expense cost management to maximise the departmental profit, in
• Using materials responsibly, with minimum of waste
• Storing all items efficiently and using stock rotation, to manage use-by-dates

2. Labour Resource Management
• Meeting contractual obligations related to productivity obligation
• Attending and learning from training, as required to meet the operational demands
• Understanding that vacation / OILs and PILs are taken to fit with colleagues and the Hotel operational demands
• Producing fair and reasonable share of work, on a rotational basis
• Doing fair share of shifts and attending when rostered
• Taking staggered meal breaks, to maintain consistent operational cover

3. Health And Safety
Responsible for following and complying with the Health and Safety and Fire policies in all aspects, including
• Following hotel policies and procedures
• Following safe methods of working constantly
• Ensuring compliance with personal hygiene rules and reporting infections and health hazards
• Reporting risks, including COSHH, H&S and fire related, and reporting these promptly
• Supporting the effective evacuation of guests and staff in the event of fire
• Stopping and reporting hazardous situations immediately
• Reporting all emergencies, dangerous occurrences and accidents promptly to Level 2 to 6

Generic Leadership Competencies:

1. Communication
Demonstrate personal communication skills, including
• Actively listening with patience to achieve a clear understanding
• Consistently taking the initiative to keep others fully informed to avoid confusion
• Expressing self non-verbally, showing respect, attentiveness and understanding
• Being positive about absent colleagues, stopping gossip, especially malicious, as it undermines trust

Maintaining positive and effective communication with colleagues
• Understanding and resolving confusion to explain clearly
• Collaborating with colleagues to work well with others
• Following Hotel policies and procedures and changes/ improvements positively
• Understanding personal limitations and confidently initiating timely escalation to Levels 2 to 6/ GM
• Attend and contribute constructively in monthly departmental/ inter-departmental meetings

2. Drive for results Driving improvements through
• Maintaining a positive attitude, punctuality and commitment to the role
• Avoiding unnecessary conflict and reporting issues promptly
• Attending and contributing positively to training
• Collaborating with all others to maintain standards
• Reporting missing /damaged equipment and materials
• Implementing required changes to improve
• Delivering Hotel service standards and controls consistently
• Being self-disciplined to do fair share of work

3. Leadership Behave according to the Hotel values:
Collaboration - work effectively, reliably and inclusively with everyone to achieve the vision
• Build and maintain beneficial productive work relationships
• Work positively together and hold yourself and others accountable
• Proactively support and set others up for success

Excellence - demonstrate determination, resourcefulness and purpose to deliver the best results
• Focus and strive for perfection in style, manner, taste and presentation
• Confront reality and ‘fix’ with discipline and urgency
• Think proactively, establish clear priorities and be organised

Trust - inspire confidence by always being caring, fair, honest and transparent with all
• Do the right thing and deliver on promises
• Talk straight, handle differences with others directly, as they occur, always seeking a solution
• Show loyalty by giving credit and speaking positively about others in their absence

4. Service Delivery
Following the service standards by
• Being aware of, understanding and anticipating guest needs
• Following Hotel policies
• Putting the guest first when making decisions
• Delivering service standards, both delivery and EQ, to achieve LQA +90%• Responding and reporting guest concerns/complaints quickly to Levels 2 to 6

Education Required: GCE ´´O´´ Level
Age: 25 - 50 years old
Driving License Class: 3
Basic Salary: B$ 700 / Month
Employment Type: Full Time
Benefit: Duty Meal, Uniform & etc

Closing date: 09/11/2019

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