Position: Telephone Operator
Total Vacancy: 1 Female
Who we are looking for (ONLY FOR LOCALS):
Are you comfortable with talking to strangers both in person and also on the phone? Are you a self-starter? Is being “organized” a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day?
Can you communicate effectively with people from all different backgrounds (English, Malay) – BOTH written and verbal? Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?
Do you have a positive outlook on life? Are you flexible, open to change, and committed to learning? If so, you could be just the person we are looking for to fill the position that we have available in the reception and on the front desk of our physiotherapy clinic.
About us - Miniphysio Clinic
We are a home-based Physiotherapy clinic at Kg Tanah Jambu that has been established for more than 3 years. The founder of the company – after graduated in the UK, didn’t get offer any job in Brunei, decided to kick start his journey to start this clinic from scratch from a spare room at home to a professionally built space which went on to impact lives of thousands ever since.
Today, the company aims to rebuild a team that instill in them a great culture & core values aligned – so that it allowed us to create a place that staff love to come to work to learn and grow – and a place that our patients look forward to coming back to time and time again.
If you ask anyone in town and you’ll soon discover we already have an incredible reputation in the community and have an abundance of great people ready and waiting for you to serve to the best of your ability.
www. miniphysio. co is the website of our clinic for your inspection.
We now have a huge client database in the 2, 000’s and we’re looking to add value to our service by bringing in another person to occupy the most important role on our front desk.
As a result, we are now offering you an opportunity to help us to continue that growth and provide an exceptional customer experience for our patients that goes way beyond what is offered by most healthcare facilities.
The right person is likely to have been working in a customer-facing environment and has a long track record of dealing with customers, answering questions on the phone and in person, and turning inquiries into happy customers.
You will be responsible for managing our clinic´s front line by reaching out to patients who contacted us (warm leads) and also those who will potentially be needing our services (cold leads). This requires you to mainly be on our company´s phone most of the time to answering queries from patients´ & converting those inquiries into paying patients, ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.
Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business. You’ll do that by creating the type of customer service experience that patients will be happy to pay for and just as happy to tell others about.
➢ Communicate the value of our services (in person and on the phone) and be able to explain how what we do is worth the price we are asking
➢ Successfully handle price objections
➢ Hold a lengthy (at least 15-20 mins) conversation with new patients on the phone, ensuring patients are committed and bought into our service
➢ Organize & plan schedule of therapist – maximizing efficiency and revenue for the clinic
➢ Ensure that people show up excited for their first appointment after scheduling
➢ Communicate with patients before appointments in order to ensure that satisfaction is being achieved.
➢ Ensure that people who call and request appointments are placed on schedule (and understand the true time and cost commitments involved in physio before they arrive)
➢ “Be interested” conversationalist - Be able to hold meaningful conversations with prospective clients on the phone for longer than 20 mins (empathy)
➢ Be able to answer all questions asked on the phone in such a way that increases the likelihood that the person asking, will want to become a customer (insightful and knowledgeable)
➢ Recall names and faces of patients, making all of our clients feel welcomed and remembered
➢ Provide a warm & welcoming greeting to clients when clients arrive in the clinic (experience)
➢ Demonstrates an ability to quickly and proficiently understand and absorb new information
➢ Follow through on commitments – lives up to verbal and written agreements regardless of personal cost
➢ Organization & planning - Plans, organizes, schedules and budgets in an efficient, productive manner (focus on key priorities)
➢ Attention to details - Does not let important details slip through the cracks
➢ Alertness – are you able to spot potential referral situations or opportunities for the sale of other products and services?
➢ Persistence - Demonstrates tenacity and willingness to go the distance to get something done
➢ Proactivity - Acts without being told what to do (bring new ideas to the company)
➢ Resourceful - Not everything always go to plan on this role. How do you react when internet connection is down or phone line is cut off during storm? Business has to carry on. . Would you complain of lack of resources or will you be resourceful to solve this problem?
Please submit your resume and send an email with a short cover letter explaining why you think you would be suitable and what you are looking for in the role (i. e. how can we make/keep you happy in the role if you are successful)?: miniphysioco. bn. . . gmail. com
1. Provide you with ongoing training and support in the field of customer service and front desk
2. Competitive salary with chance to earn even more as we grow as a result of your impact
Education Required: First Degree or equivalent
Age: 20 - 35 years old
Driving License Class: 3
Basic Salary: B$ 500 / Month
Employment Type: Full Time
Closing date: 22/08/2019
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