Auto Detailing Manager

Specification

Description

Job Details:

Position: Auto Detailing Manager
Total Vacancy: 2 Male/Female

Job Description:

• To manage all site operations, safety, staff, staff development, cash management and security, site profitability, customer service standards, productivity, daily operations, and equipment functionality.
• Train and support detailer and Carwash Associates.
• Meet all company standards and goals.

Essential Functions

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Make training recommendations as appropriate to increase employee retention and ensure employee performance.
• Participate in the hiring, training, and evaluation of perso
el and promoting or disciplining workers when necessary.
• Monitor activities to ensure that customers receive excellent service and quality goods.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Enforce safety, health, and security rules.
• Ensure the Ultra Slick Detailing facilities and equipment are in good repair, functional and properly representing the brand in accordance with company guidelines.
• Engage in risk management activities to minimize exposure and protect Epic Shine employees and assets.

Responsibilities

• Represent Carpro Empire SDN BHD Brand, Mission, Vision, Values.
• Ensure that every customer experience is always delivered by all staff including, customer interaction and communication, enhancing washes, claim/complaint resolution & customer retention.
• Oversee all daily operational activities and task including safety, cash management and security, prioritization of activities, delegation and follow through, site inspections, and scheduling to ensure optimal profitability.
• Maximize the through-put of the wash site by meeting or exceeding Cars Per Hour (CPH) standards and expectations while delivering on the company mission, vision, values, and brand promise.
• Ensures safety in all facets of wash site including property, facilities, equipment, staff, and customers by making daily inspections, immediate corrections, incident resolutions, and conducting ongoing safety meetings.
• Utilize excellent, written, verbal, body language and interpersonal communication skills to coach, mentor, train and develop detailer & car wash associates so they deliver our product in a way the meets or exceeds company standards and Employment Overview Statement.
• Manage ongoing on-site staff development of detailer & car wash associates and manager trainees including training, coaching, accountability, and team collaboration skills.
• Monitor wash site equipment for optimal performance and when needed conducting first line troubleshooting and fix.
• Ongoing and timely communication with staff, Other Management, with regard to site operations and issues pertinent to respective roles.
• General housekeeping and cleanliness for their site by inspecting, cleaning, setting the example, and promoting teamwork to ensure all staff take responsibility for grounds/properties cleanliness and appearance.
• Ensure that all staff conducts themselves with E. P. I. C. Values, including hustles, smiles and shows outward engagement of all staff and every customer.
• Actively participates in company community involvement projects by contributing, time, energy and message to community events in support of Ultra Slick Detailing Mission Statement.
• Ability to exercise sound judgment and make decisions consistent to job functions, strategies, mission, vision, values.

Abilities

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Speech Clarity - The ability to speak clearly so others can understand you.

Speech Recognition - The ability to identify and understand the speech of another person.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.

Information ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e. g. , patterns of numbers, letters, words, pictures, mathematical operations).

Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem.

Education Required: Higher National Diploma (HND) or equivalent
Age: 28 - 45 years old
Driving License Class: 3
Basic Salary: B$ 1, 000 / Month
Employment Type: Full Time

Closing date: 15/10/2018

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