Customer Service Assistant

Specification

Description

Job Details:

Position: Customer Service Assistant
Total Vacancy: 1 Male/Female

Job Description:

The main purpose of this role is to provide and deliver professional, helpful, high quality service and assistance to ensure that customers’ requirements are met.

Duties and Responsibilities

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Manage Customer Appointment Schedule
• Hear and resolve complaints from customers or the public
• Assist to operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
• Receive payment and record receipts for services
• Assist to prepare report as per required
• File and maintain records
• Perform any other ad-hoc duties as assignedby superior
• Minimum Education / Qualification: At least 2 years relevant working experience in a fast paced environment and service industry
• Possess strong customer service orientation and proven excellent customer service skills
• Demonstrate ability to interpret customer needs correctly
• Results-driven and able to work under stress
• Proficient in MS Office

Basic Salary: B$600 per month (subject to qualifications and experience)


Closing date: 11/08/2018

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