Helpdesk clerk

Specification

Description

- Technical college diploma or equivalent in Engineering or Building studies or building studies or building services or construction
-Responding to queries via chat, email, or phone
-Training other staff members on troubleshooting and diagnosing problems
-Writing, editing, and revising training manuals for new and updated software and hardware
-Providing technical assistance for questions and problems
-Resolving problems with networks and other computer systems
-Diagnosing system errors and other issues
-Following up with customers to ensure full resolution of issues
-Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
-Running reports to analyse common complaints and problems
-Installing or changing software to fix issues
-Remotely accessing hardware or software for clients to make changes and fix problems

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