OPERATION MANAGER

Specification

Description

Job Details:

Position: OPERATION MANAGER
Total Vacancy: 1 Male/Female

Job Description:

1) Perform duties in all aspects of hotel operations.
2) Coordinate and monitor all activities in all the Departments.
3) Conduct daily morning briefing to tackle issues promptly without delay.
4) Get all the actions done with effective solutions.
5) Motivate hotel team to deliver service standards and maintain it at all time.
6) Recruit and train staff in accordance with SOP.
7) Set out the marketing strategy with short-terms and long terms plan.
8) Set and achieve sales and profit targets. Meet budgets and exceed revenue targets.
9)Analyze sales figures and formulate marketing with revenue management strategies.
10) Communicate all policies and procedures to entire staff.
11) Conducts regular meetings to provide various information including company communications, policy reviews, guest complaints, goals, share positive feedback from guests to motivate the team, etc.
12) Plan and organise accommodations both hotel guest rooms and serviced apartments and other hotel services and facilities.
13) Meet and greet guests, arrange meetings with corporate companies, travel agents, etc.
14) Deal with guest complaints and comments/feedback.
15) Monitor the social media pages, maintain and keep up to date with news, promotions, and photos.
16) Respond to guest feedback immediately.
17) Carry out inspections on the maintenance of the property physical conditions.
18) Deal with contractors and suppliers.
19) Ensure the compliance of health and safety standards.
20) Carry out safety checks and ensure staff handling equipment/tools safely as well as hazardous chemicals.


Education Required: Higher National Diploma (HND) or equivalent
Age: 28 - 35 years old
Driving License Class: 3
Basic Salary: B$ 1, 500 / Month
Employment Type: Full Time


Closing date: 12/02/2018

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