Customer Relations Executive Vacancy

Specification

Description

We are seeking a proactive and customer-oriented individual to join our team as a Customer Relations Executive. The successful candidate will play a vital role in ensuring a high level of customer satisfaction and retention by managing all customer interactions — from service and sales feedback to complaint handling, follow-ups and engagement activities.

Qualificatons:

• Diploma or Degree in Business Administration, Communications, Public Relations, Hospitality Management or related field.
• 2-year experience in customer service, frontline support or relationship management.

Skills & Competencies:

• Excellent communication skills in English and Bahasa Melayu (both spoken and written).
• Strong interpersonal skills — able to handle difficult customers with patience and professionalism.
• Good analytical ability to interpret CSI/SSI data and prepare improvement reports.
• Proficient in Microsoft Office (Word, Excel, PowerPoint), CRM software and Dealership Management Systems (DMS).
• Able to coordinate effectively with Service Advisors, Workshop Team and Sales Consultants to resolve customer issues.
• Capable of organizing customer events, appreciation programs, and service campaigns.

Candidates not meeting the above requirements need not apply. Only applicants with the required qualifications will be shortlisted.

Interested candidates are invited to submit their curriculum vitae and contact number to hrbruneivacancy@gmail. com

Closing date : 21 November 2025

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