Customer Service Agent

Specification

Description

Job Details:

Position: Customer Service Agent
Total Vacancy: 2 Male/Female

Key Skills:

• Have advanced knowledge of a variety of office practices and procedures, Microsoft Excel and other MS Office software.
• Able to maintain confidentiality of organisation records and information.
• Leadership and organizational abilities
• Interpersonal and communication skills
• Problem-solving attitude
• Flexibility to work in shifts
• Attentive, Friendly, helpful, confident and engaging personality

Job Description:

1. Receive call ins, from clients
2. Arrange schedule for items to be delivered
3. Updating Daily Call Report, during Supervisor’s offdays/leave
4. Updating the call log on the cut-off time to the Operations and Customer Service.
5. Attending the Walk in customers (Receptionist Duty)
6. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
7. Build sustainable relationships of trust through open and interactive communication
8. To find Quota to fill up for next day delivery.
9. As a term of your employment you can be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authority's establishments.

Education Required: GCE ''O'' Level
Age: 20 - 45 years old
Driving License Class: 3
Basic Salary: B$ 15 / Day
Employment Type: Part Time

Closing date: 10/02/2019

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